loading Our Services
In Chamunda, our biggest success comes from the success of the customers. Our company has consistently adhered to the business philosophy of integrity, pragmatism and innovation as well as the principle of seeking truth from facts. We are working not only with quality machines but also working closely with our customers to start from the beginning of their project. We insist on a responsible and trustworthy attitude, treat the user’s success as our business goals. For many years, Chumunda Engineering Works has set a very helpful service team so that our customers can take advantage of it at any time. Excellent, thoughtful and fast service plowed a my company.
Pre-sales Services
1) We have multi-language sales representatives to introduce our company and product.
2) Professional product and market advice for your investment in block and bricks industry,
3) On-site investigation of the customers’ factory to work out possible problems,
4) Professional and comprehensive pre-sales service guides and directs your investment.
5) According to the actual buyer market demands, guide them to select the right product category.
6) Arrange and accompany on-the-spot investigation on production plant, Brief speech at site and explain the buyer’s concerned queries.
7) According to the buyer’s actual situation, work out flexible investment solutions for option
8) 24 hours enquiry accepted
On-Sales Services
1)We work on the details of the contract with the customers so that there is no uncertainty.
2)Meticulous and scientific on-sale service makes your choice more worry-saving and reliable.
3)Review the contact, confirm or amend the uncertainties or the issues that have to be fixed through negotiations by both parties
4)Arrange production as per requirement.
5)Provide the plant layout of workshop and foundation drawing of equipment in advance. We will arrange personnel to carry out on-site guidance if necessary.
6)Provide technical consultation as well as the advices on the plan of factory establishment.
7)Assign production orders and arrange production as per requirement.
8)Monitor the production schedule of equipment on a real-time basis to ensure punctual delivery.
After-sales Services
● Bricks product advice service
● 1 year spare part guarantee
● 24 hours customer service
● Free machine operation and management training
Training：
Technical training, including: customer-site training and training of service personnel in two parts. Training administered by the overall planning of the marketing department from the market after the Ministry of implementation
First, the customer-site training
Customers on the purchase of equipment to give a free on-site training, training purposes by the equipment installation
(A) the training requirements
1. Advise clients to recruit experienced mechanical and electrical qualifications or background operator.
2. In the initial stages of installation, the operator must become familiar with the equipment, working closely from start to finish and my company’s site to install.
3. After training, the operator must maintain the point of equipment and maintenance of operating points to a clear understanding of the operating procedures and failure to determine proficiency.
5 In principle, the on-site training to customers must be completed prior to equipment acceptance, customers transferred to the new operator training completed by the customer. Special circumstances, the customer can make an application, send people to conduct a site free training arranged by the Company.
6. Customers need to apply for a job operating permits, training is under an obligation to provide positive assistance to apply for the relevant information returned to the company marketing department
